The area rug in your Ottawa home is more than just a floor covering; it’s an anchor for your décor, a family heirloom, or a significant investment in comfort and style. Yet, this beautiful centerpiece faces unique, high-stakes challenges specific to the National Capital Region. Neglecting professional care for a fine rug means allowing microscopic grit to erode delicate fibers, letting airborne pollutants settle deep into the pile, and risking permanent damage from seasonal moisture.
In Ottawa, these stakes are compounded by our distinctive climate. The harsh winters drag road salts and abrasive sand indoors, while the humid summers—especially near the Rideau Canal or Ottawa River—create an ideal environment for mold spores and mildew to flourish deep within the rug’s backing. DIY cleaning methods or low-cost alternatives often fail to address these local challenges, leaving behind soap residues that act like magnets for new dirt, or excess moisture that leads to irreversible damage.
As the Healthy Home Authority in Ottawa for over two decades, Chem-Dry Imperial understands that your valuable area rug requires a specialized, non-toxic, and scientifically superior approach. This comprehensive guide will break down the science of effective area rug cleaning, demonstrate why our proprietary method is the gold standard for preservation, and ensure you have the trustworthy expertise needed to protect your cherished investment.
Foundational Expertise: The Mechanics of Area Rug Cleaning
A clean rug isn’t just about surface appearance; it’s about fiber health, indoor air quality, and the long-term integrity of your investment. Understanding the technical aspects is the first step in protecting it.
The Science Behind Effective Area Rug Cleaning
True, professional-grade area rug cleaning—especially for delicate wool, silk, or specialty blends—relies on principles of chemistry and physics, not just brute force. At its core is the goal of removing deep-seated soil without compromising fiber structure or colorfastness.
Chem-Dry Imperial’s patented Hot Carbonating Extraction (HCE) process achieves this through the power of carbonation. Our proprietary cleaning solution, The Natural®, contains millions of microscopic bubbles that penetrate deep into the rug’s fibers. These bubbles gently lift embedded dirt, dust, dander, and allergens to the surface, where they can be safely extracted with minimal moisture. This method is fundamentally different from traditional cleaning. It mimics the principle of club soda lifting a stain, but on a commercial, high-powered scale. This scientific approach ensures a deeper clean while using up to 90% less water than typical steam cleaning.
Why Inferior Methods Fail: The Residue and Risk Factors
Many residents of Ottawa attempt DIY cleaning or hire providers using substandard, old-school techniques. These methods ultimately fail your rug in the long run:
-
High-Water Steam Cleaning: Floods the rug with excessive water. For a thick area rug, this saturates the backing and padding, leading to extremely long drying times—often days. This prolonged moisture creates a breeding ground for mold, mildew, and bacteria, particularly in Ottawa’s seasonal humidity. It also risks wicking stains back to the surface and can cause natural fibers like jute and cotton to shrink, bleed, or rot.
-
Soapy or Detergent-Based Cleaning: Relies on harsh soaps and surfactants. Even with a rinse, these methods leave behind a sticky, soapy residue. This residue acts as a magnet for new dirt, causing the rug to visibly re-soil much faster—sometimes within weeks. This ‘rapid re-soiling’ cycle traps the homeowner in an endless loop of expensive, ineffective cleaning.
-
Harsh Chemicals: The use of industrial-strength solvents or chemicals can permanently damage the dyes and fibers of delicate area rugs, leading to bleaching, fading, or irreversible fiber deterioration.
| Key Performance Metric | Chem-Dry Imperial’s HCE Method (The Natural®) | High-Water Steam/Shampoo Method | DIY/Off-the-Shelf Cleaner |
| Water Usage | Up to 90% Less Water | Extremely High Water Saturation | Moderate to High |
| Drying Time | 1–4 Hours (Dry in Hours) | 1–3 Days (Mold/Mildew Risk) | 6–12 Hours (Uneven Drying) |
| Cleaning Solution | Green-Certified, Soap & Detergent-Free | Chemical Surfactants & Soaps | Various Harsh Chemicals/Dyes |
| Residue Risk | Zero Sticky Residue | High (Rapid Re-Soiling) | High (Fiber Damage, Stickiness) |
| Health Impact | Removes 98% of Allergens | Flushes Surface Dirt Only | Potential for Chemical Exposure |
The Chem-Dry Imperial Gold Standard in Ottawa
For over 20 years, Chem-Dry Imperial has provided Ottawa residents with a service standard built on science, technology, and an unwavering commitment to fiber preservation. Our process isn’t just cleaning; it’s a restorative health treatment for your area rug.
Our Advanced Equipment & Technology
Our commitment to superior results in Ottawa requires utilizing the industry’s most advanced, low-moisture technology. We don’t just use standard equipment; we employ systems designed to protect the integrity of fine, specialty rugs.
| Equipment/System | Role in Cleaning Process | Clear Customer Benefit |
| Hot Carbonating Extraction (HCE) | Patented system injecting carbonated solution deep into fibers. | Healthiest Clean: Removes 98% of allergens and deep-seated dirt without saturating the rug. |
| The Natural® Solution | Core, non-toxic, green-certified cleaning agent. | Pet & Child Safe: No soaps, detergents, or harsh chemicals left behind. Safe for the entire family. |
| Specialized Dusting | Pre-cleaning step using gentle vibration or air to remove dry, abrasive soil. | Fiber Preservation: Protects delicate yarns by removing damaging grit (like Ottawa road salt/sand) before moisture is introduced. |
| P.U.R.T.® Treatment | Specialized solution designed to break down urine crystals at a molecular level. | Permanent Odor Removal: Chemically destroys stubborn pet odors, rather than just masking them. |
The Chem-Dry Imperial Step-by-Step Process
Our professional Area Rug Cleaning process is a highly detailed, numbered walkthrough designed to maximize quality and ensure fiber safety:
-
Pre-Inspection and Fiber Identification: Every service begins with a Master Rug Specialist inspecting the rug’s material (wool, silk, synthetic), construction, dye stability, and the nature of the stains. This dictates the precise pressure and solution mix we use.
-
Dry Soil Removal (The Dusting Phase): Using specialized, gentle dusting techniques (vibration or controlled air), we meticulously remove the dry, abrasive soil trapped deep within the rug’s pile and foundation. This critical step, often skipped by others, is essential for removing gritty particles like road salt and sand tracked in from the Ottawa winter.
-
Colorfastness Test & Pre-Spotting: We test a small, inconspicuous area to ensure the dyes are stable. We then apply specialized, non-toxic pre-treatments to complex spots and traffic areas to begin breaking down stubborn contaminants.
-
Hot Carbonating Extraction (HCE): The primary cleaning phase begins. Our technicians apply The Natural® and use the HCE system to lift and extract the loosened soil and contaminants from the base of the fibers, utilizing minimal water and ensuring rapid drying.
-
Fringe Cleaning and Finishing: The fringe is treated with a specific solution to brighten and clean its delicate cotton fibers.
-
Application of Protectant (Optional): We can apply a professional-grade protectant that shields the fibers from future spills and dirt.
-
Post-Grooming: The rug is carefully groomed with a soft brush to set the pile in its proper direction, promoting maximum air circulation and an even, fresh appearance.
-
Speed Drying: We employ professional air movers to facilitate the quick, safe drying process, ensuring the rug is dry and safe from moisture damage in just a few hours.
Addressing Customer Pain Points & Local Specifics
Our service is tailored not only to the rug but to the unique lifestyle and environmental factors facing homeowners in Barrhaven, Kanata, Orléans, and across the greater Ottawa area.
Solving Pet Odor Challenges in Ottawa Homes
Pet accidents are one of the biggest threats to area rugs, especially when left untreated. The standard “wet vac” or carpet cleaning machine merely wets the urine crystals, reactivating the odor and allowing the stain to migrate deeper.
Chem-Dry Imperial offers an advanced solution: P.U.R.T. (Pet Urine Removal Treatment). This is not a mask; it is a permanent solution. P.U.R.T. is applied directly to the contaminated areas, soaking through the pile and into the backing to contact the source of the odor. It then immediately initiates a powerful chemical reaction that breaks down the odor-causing urine crystals at the molecular level, completely destroying the odor rather than covering it up. This is a crucial service for maintaining a healthy and fresh indoor environment in your Ottawa home.
Long-Term Value: Extending the Life of Your Asset
Professional, low-moisture Area Rug Cleaning is not an expense—it’s an act of preservation. The single biggest factor in the premature degradation of a fine rug is the presence of abrasive, dry soil. Every time you walk on a rug containing dry grit (like the salt and sand from an Ottawa sidewalk), those sharp, microscopic particles scrape against and cut the fibers, leading to a dull, worn appearance and permanent fiber loss.
By utilizing our deep-dusting and HCE methods, Chem-Dry Imperial effectively removes this damaging grit. This translates to significant cost savings and longevity benefits, protecting the value of your asset for years to come. Furthermore, removing soil and allergens contributes to better indoor air quality, reducing the strain on your home’s HVAC system and minimizing potential allergy triggers. For more on how air quality impacts health, consult this recent study on indoor air quality.
Safety, Certifications, and Guarantees
Authoritativeness and Trustworthiness (A & T) are established through proven expertise, transparent guarantees, and third-party endorsements. When choosing an area rug cleaner in Ottawa, you should demand proof of these standards.
Chem-Dry Imperial provides this confidence through our commitment to safe, world-class service:
-
Green-Certified Solution: Our core cleaning agent, The Natural®, is green-certified, meaning it is safe, non-toxic, and derived from Mother Nature. It is completely safe for children, pets, and individuals with chemical sensitivities.
-
Health Authority Endorsed: Our cleaning methods are recommended by the Quebec Asthmatic Association for homes with children, pets, and people suffering from asthma and allergies. This endorsement underscores our commitment to healthier indoor air quality.
-
Proven Local Expertise: We have been the local, family-owned carpet and area rug experts in Ottawa, ON, since 1993. Our decades of experience ensure we are familiar with every type of local soil issue and rug construction.
-
The Platinum Guarantee: We stand by our work. We promise you will get “The Cleanest, Fluffiest, Healthiest, Longest Lasting Cleaning You’ve Ever Seen… or it’s FREE!” This no-obligation guarantee demonstrates our ultimate confidence in our unmatched process.
A reputable provider should always offer clear guarantees and use officially certified, non-toxic products, adhering to certified industry standards.
Conclusion and Call to Action
The ultimate authority in area rug cleaning is the method that can deliver a deep, restorative clean while simultaneously preserving the fiber and promoting a healthier home. For Ottawa residents, this means moving past high-water, soapy steam methods and embracing the scientific power of Hot Carbonating Extraction.
By choosing Chem-Dry Imperial, you are choosing Ottawa’s Healthy Home Authority, a local business committed to superior service, safe products, and an unmatched guarantee. You are protecting your valuable investment from the abrasive grit of winter and the moisture risks of summer, ensuring your rug remains a beautiful, clean, and healthy component of your home for decades to come.
Frequently Asked Questions
Q1: How does Ottawa’s harsh winter and road salt affect my area rugs, and can you remove the residue?
A: Ottawa’s frequent freeze-thaw cycles lead to road salt and calcium chloride being tracked into the home. These crystals are sharp, highly corrosive, and act like tiny razors, cutting your rug’s fibers as you walk on them. Chem-Dry Imperial’s process includes a specialized pre-dusting phase and our non-toxic HCE method to safely flush out these damaging, crystalline residues that traditional cleaning often misses.
Q2: Given Ottawa’s summer humidity, is there a risk of mold or mildew forming after cleaning a thick area rug?
A: This is a major concern in Ottawa, especially in riverside neighborhoods like New Edinburgh or Centretown. Traditional steam cleaning saturates the rug and can take 1-3 days to dry, which is a significant mold risk. Our HCE method uses 80% to 90% less water, meaning your rug is typically dry in just a few hours. This rapid drying time virtually eliminates the risk of mold and mildew formation.
Q3: I have a delicate antique Oriental rug. Are your cleaning solutions safe for the natural fibers and dyes?
A: Yes. The core of our process is The Natural®, a green-certified solution that contains no harsh chemicals, soaps, or detergents. We perform a mandatory colorfastness test before cleaning and use specialized, gentle techniques suitable for delicate fibers like silk, wool, and rayon, ensuring the safety of your valuable antique investment.
Q4: Does Chem-Dry Imperial offer pick-up and delivery service for Area Rug Cleaning in areas like Kanata or Nepean?
A: For many specialty or high-value area rugs, we recommend cleaning them in our specialized facility where we can fully control the environment for dusting, washing, and drying. Please contact our Ottawa office to discuss the size, material, and location of your rug to determine the best service option for your home.
Q5: My pet had an accident on my rug—will your cleaning process get rid of the odor permanently?
A: Yes, provided the rug is treated with our specialized P.U.R.T. (Pet Urine Removal Treatment). Urine residue is complex, crystallizing deep in the fiber. Our P.U.R.T. solution is designed to break down those uric acid crystals and odor-causing molecules, leading to permanent odor removal, which is far superior to standard cleaning that only addresses the surface.
Q6: How often should I have my area rug professionally cleaned in the Ottawa climate?
A: For most households in Ottawa, especially those with children, pets, or allergy sufferers, we recommend a professional HCE cleaning every 12 to 18 months. High-traffic rugs or those exposed to high winter grit may benefit from an annual cleaning to prevent premature wear.
Q7: Is your service truly non-toxic, or is “green-certified” just marketing?
A: Our claim is verified. Our primary cleaning agent, The Natural®, is officially certified as safe and non-toxic. It contains no soaps, detergents, or phosphates. This is why we are recommended by the Quebec Asthmatic Association, giving you peace of mind that we are the safest choice for your home’s indoor air quality, according to local building codes.
Q8: I have a synthetic shag rug. Is HCE still effective, or is it better suited for wool?
A: The HCE method is effective on virtually all area rug types, from synthetic fibers like nylon and polyester to natural fibers like wool and cotton. The low-moisture, deep-cleaning power works to lift soil from synthetic fibers just as well as it does on natural ones, resulting in a cleaner, faster-drying rug regardless of the material.
The Mechanics of Area Rug Cleaning
A clean rug isn’t just about surface appearance; it’s about fiber health, indoor air quality, and the long-term integrity of your investment. Understanding the technical aspects is the first step in protecting it.
The Science Behind Effective Area Rug Cleaning
True, professional-grade area rug cleaning—especially for delicate wool, silk, or specialty blends—relies on principles of chemistry and physics, not just brute force. At its core is the goal of removing deep-seated soil without compromising fiber structure or colorfastness.
Chem-Dry Imperial’s patented Hot Carbonating Extraction (HCE) process achieves this through the power of carbonation. Our proprietary cleaning solution, The Natural®, contains millions of microscopic bubbles that penetrate deep into the rug’s fibers. These bubbles gently lift embedded dirt, dust, dander, and allergens to the surface, where they can be safely extracted with minimal moisture. This method is fundamentally different from traditional cleaning. It mimics the principle of club soda lifting a stain, but on a commercial, high-powered scale. This scientific approach ensures a deeper clean while using up to 90% less water than typical steam cleaning.
Why Inferior Methods Fail: The Residue and Risk Factors
Many residents of Ottawa attempt DIY cleaning or hire providers using substandard, old-school techniques. These methods ultimately fail your rug in the long run:
-
High-Water Steam Cleaning: Floods the rug with excessive water. For a thick area rug, this saturates the backing and padding, leading to extremely long drying times—often days. This prolonged moisture creates a breeding ground for mold, mildew, and bacteria, particularly in Ottawa’s seasonal humidity. It also risks wicking stains back to the surface and can cause natural fibers like jute and cotton to shrink, bleed, or rot.
-
Soapy or Detergent-Based Cleaning: Relies on harsh soaps and surfactants. Even with a rinse, these methods leave behind a sticky, soapy residue. This residue acts as a magnet for new dirt, causing the rug to visibly re-soil much faster—sometimes within weeks. This ‘rapid re-soiling’ cycle traps the homeowner in an endless loop of expensive, ineffective cleaning.
-
Harsh Chemicals: The use of industrial-strength solvents or chemicals can permanently damage the dyes and fibers of delicate area rugs, leading to bleaching, fading, or irreversible fiber deterioration.
| Key Performance Metric | Chem-Dry Imperial’s HCE Method (The Natural®) | High-Water Steam/Shampoo Method | DIY/Off-the-Shelf Cleaner |
| Water Usage | Up to 90% Less Water | Extremely High Water Saturation | Moderate to High |
| Drying Time | 1–4 Hours (Dry in Hours) | 1–3 Days (Mold/Mildew Risk) | 6–12 Hours (Uneven Drying) |
| Cleaning Solution | Green-Certified, Soap & Detergent-Free | Chemical Surfactants & Soaps | Various Harsh Chemicals/Dyes |
| Residue Risk | Zero Sticky Residue | High (Rapid Re-Soiling) | High (Fiber Damage, Stickiness) |
| Health Impact | Removes 98% of Allergens | Flushes Surface Dirt Only | Potential for Chemical Exposure |
The Chem-Dry Imperial Gold Standard in Ottawa
For over 20 years, Chem-Dry Imperial has provided Ottawa residents with a service standard built on science, technology, and an unwavering commitment to fiber preservation. Our process isn’t just cleaning; it’s a restorative health treatment for your area rug.
Our Advanced Equipment & Technology
Our commitment to superior results in Ottawa requires utilizing the industry’s most advanced, low-moisture technology. We don’t just use standard equipment; we employ systems designed to protect the integrity of fine, specialty rugs.
| Equipment/System | Role in Cleaning Process | Clear Customer Benefit |
| Hot Carbonating Extraction (HCE) | Patented system injecting carbonated solution deep into fibers. | Healthiest Clean: Removes 98% of allergens and deep-seated dirt without saturating the rug. |
| The Natural® Solution | Core, non-toxic, green-certified cleaning agent. | Pet & Child Safe: No soaps, detergents, or harsh chemicals left behind. Safe for the entire family. |
| Specialized Dusting | Pre-cleaning step using gentle vibration or air to remove dry, abrasive soil. | Fiber Preservation: Protects delicate yarns by removing damaging grit (like Ottawa road salt/sand) before moisture is introduced. |
| P.U.R.T.® Treatment | Specialized solution designed to break down urine crystals at a molecular level. | Permanent Odor Removal: Chemically destroys stubborn pet odors, rather than just masking them. |
The Chem-Dry Imperial Step-by-Step Process
Our professional Area Rug Cleaning process is a highly detailed, numbered walkthrough designed to maximize quality and ensure fiber safety:
-
Pre-Inspection and Fiber Identification: Every service begins with a Master Rug Specialist inspecting the rug’s material (wool, silk, synthetic), construction, dye stability, and the nature of the stains. This dictates the precise pressure and solution mix we use.
-
Dry Soil Removal (The Dusting Phase): Using specialized, gentle dusting techniques (vibration or controlled air), we meticulously remove the dry, abrasive soil trapped deep within the rug’s pile and foundation. This critical step, often skipped by others, is essential for removing gritty particles like road salt and sand tracked in from the Ottawa winter.
-
Colorfastness Test & Pre-Spotting: We test a small, inconspicuous area to ensure the dyes are stable. We then apply specialized, non-toxic pre-treatments to complex spots and traffic areas to begin breaking down stubborn contaminants.
-
Hot Carbonating Extraction (HCE): The primary cleaning phase begins. Our technicians apply The Natural® and use the HCE system to lift and extract the loosened soil and contaminants from the base of the fibers, utilizing minimal water and ensuring rapid drying.
-
Fringe Cleaning and Finishing: The fringe is treated with a specific solution to brighten and clean its delicate cotton fibers.
-
Application of Protectant (Optional): We can apply a professional-grade protectant that shields the fibers from future spills and dirt.
-
Post-Grooming: The rug is carefully groomed with a soft brush to set the pile in its proper direction, promoting maximum air circulation and an even, fresh appearance.
-
Speed Drying: We employ professional air movers to facilitate the quick, safe drying process, ensuring the rug is dry and safe from moisture damage in just a few hours.
Addressing Customer Pain Points & Local Specifics (H2)
Our service is tailored not only to the rug but to the unique lifestyle and environmental factors facing homeowners in Barrhaven, Kanata, Orléans, and across the greater Ottawa area.
Solving Pet Odor Challenges in Ottawa Homes
Pet accidents are one of the biggest threats to area rugs, especially when left untreated. The standard “wet vac” or carpet cleaning machine merely wets the urine crystals, reactivating the odor and allowing the stain to migrate deeper.
Chem-Dry Imperial offers an advanced solution: P.U.R.T. (Pet Urine Removal Treatment). This is not a mask; it is a permanent solution. P.U.R.T. is applied directly to the contaminated areas, soaking through the pile and into the backing to contact the source of the odor. It then immediately initiates a powerful chemical reaction that breaks down the odor-causing urine crystals at the molecular level, completely destroying the odor rather than covering it up. This is a crucial service for maintaining a healthy and fresh indoor environment in your Ottawa home.
Long-Term Value: Extending the Life of Your Asset
Professional, low-moisture Area Rug Cleaning is not an expense—it’s an act of preservation. The single biggest factor in the premature degradation of a fine rug is the presence of abrasive, dry soil. Every time you walk on a rug containing dry grit (like the salt and sand from an Ottawa sidewalk), those sharp, microscopic particles scrape against and cut the fibers, leading to a dull, worn appearance and permanent fiber loss.
By utilizing our deep-dusting and HCE methods, Chem-Dry Imperial effectively removes this damaging grit. This translates to significant cost savings and longevity benefits, protecting the value of your asset for years to come. Furthermore, removing soil and allergens contributes to better indoor air quality, reducing the strain on your home’s HVAC system and minimizing potential allergy triggers. For more on how air quality impacts health, consult this recent study on indoor air quality
Safety, Certifications, and Guarantees
Authoritativeness and Trustworthiness (A & T) are established through proven expertise, transparent guarantees, and third-party endorsements. When choosing an area rug cleaner in Ottawa, you should demand proof of these standards.
Chem-Dry Imperial provides this confidence through our commitment to safe, world-class service:
-
Green-Certified Solution: Our core cleaning agent, The Natural®, is green-certified, meaning it is safe, non-toxic, and derived from Mother Nature. It is completely safe for children, pets, and individuals with chemical sensitivities.
-
Health Authority Endorsed: Our cleaning methods are recommended by the Quebec Asthmatic Association for homes with children, pets, and people suffering from asthma and allergies. This endorsement underscores our commitment to healthier indoor air quality.
-
Proven Local Expertise: We have been the local, family-owned carpet and area rug experts in Ottawa, ON, since 1993. Our decades of experience ensure we are familiar with every type of local soil issue and rug construction.
-
The Platinum Guarantee: We stand by our work. We promise you will get “The Cleanest, Fluffiest, Healthiest, Longest Lasting Cleaning You’ve Ever Seen… or it’s FREE!” This no-obligation guarantee demonstrates our ultimate confidence in our unmatched process.
A reputable provider should always offer clear guarantees and use officially certified, non-toxic products, adhering to certified industry standards.
Conclusion and Call to Action
The ultimate authority in area rug cleaning is the method that can deliver a deep, restorative clean while simultaneously preserving the fiber and promoting a healthier home. For Ottawa residents, this means moving past high-water, soapy steam methods and embracing the scientific power of Hot Carbonating Extraction.
By choosing Chem-Dry Imperial, you are choosing Ottawa’s Healthy Home Authority, a local business committed to superior service, safe products, and an unmatched guarantee. You are protecting your valuable investment from the abrasive grit of winter and the moisture risks of summer, ensuring your rug remains a beautiful, clean, and healthy component of your home for decades to come.
Frequently Asked Questions
Q1: How does Ottawa’s harsh winter and road salt affect my area rugs, and can you remove the residue?
A: Ottawa’s frequent freeze-thaw cycles lead to road salt and calcium chloride being tracked into the home. These crystals are sharp, highly corrosive, and act like tiny razors, cutting your rug’s fibers as you walk on them. Chem-Dry Imperial’s process includes a specialized pre-dusting phase and our non-toxic HCE method to safely flush out these damaging, crystalline residues that traditional cleaning often misses.
Q2: Given Ottawa’s summer humidity, is there a risk of mold or mildew forming after cleaning a thick area rug?
A: This is a major concern in Ottawa, especially in riverside neighborhoods like New Edinburgh or Centretown. Traditional steam cleaning saturates the rug and can take 1-3 days to dry, which is a significant mold risk. Our HCE method uses 80% to 90% less water, meaning your rug is typically dry in just a few hours. This rapid drying time virtually eliminates the risk of mold and mildew formation.
Q3: I have a delicate antique Oriental rug. Are your cleaning solutions safe for the natural fibers and dyes?
A: Yes. The core of our process is The Natural®, a green-certified solution that contains no harsh chemicals, soaps, or detergents. We perform a mandatory colorfastness test before cleaning and use specialized, gentle techniques suitable for delicate fibers like silk, wool, and rayon, ensuring the safety of your valuable antique investment.
Q4: Does Chem-Dry Imperial offer pick-up and delivery service for Area Rug Cleaning in areas like Kanata or Nepean?
A: For many specialty or high-value area rugs, we recommend cleaning them in our specialized facility where we can fully control the environment for dusting, washing, and drying. Please contact our Ottawa office to discuss the size, material, and location of your rug to determine the best service option for your home.
Q5: My pet had an accident on my rug—will your cleaning process get rid of the odor permanently?
A: Yes, provided the rug is treated with our specialized P.U.R.T. (Pet Urine Removal Treatment). Urine residue is complex, crystallizing deep in the fiber. Our P.U.R.T. solution is designed to break down those uric acid crystals and odor-causing molecules, leading to permanent odor removal, which is far superior to standard cleaning that only addresses the surface.
Q6: How often should I have my area rug professionally cleaned in the Ottawa climate?
A: For most households in Ottawa, especially those with children, pets, or allergy sufferers, we recommend a professional HCE cleaning every 12 to 18 months. High-traffic rugs or those exposed to high winter grit may benefit from an annual cleaning to prevent premature wear.
Q7: Is your service truly non-toxic, or is “green-certified” just marketing?
A: Our claim is verified. Our primary cleaning agent, The Natural®, is officially certified as safe and non-toxic. It contains no soaps, detergents, or phosphates. This is why we are recommended by the Quebec Asthmatic Association, giving you peace of mind that we are the safest choice for your home’s indoor air quality, according to local building codes
Q8: I have a synthetic shag rug. Is HCE still effective, or is it better suited for wool?
A: The HCE method is effective on virtually all area rug types, from synthetic fibers like nylon and polyester to natural fibers like wool and cotton. The low-moisture, deep-cleaning power works to lift soil from synthetic fibers just as well as it does on natural ones, resulting in a cleaner, faster-drying rug regardless of the material.


